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Safeco Car Insurance Review 2022 – Forbes Advisor – Forbes

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Updated: Mar 28, 2022, 6:00am
Safeco is good for safe drivers—it offers a rebate for being claims-free, diminishing deductible and usage-based plans. But it falters in customer service and claims handling.
Safeco is a Boston-based insurance company owned by Liberty Mutual. It sells car insurance in all 50 states and Washington, D.C.
Safeco provides all the standard car insurance types you would expect:
Safeco also offers:
If you let Safeco’s RightTrack technology monitor your driving, you could save as much as $513 a year if you have good on-the-road behavior, according to the company. RightTrack is a usage-based insurance program that monitors hard braking, acceleration, nighttime driving and the number of miles driven.
You receive a discount just for signing up for and participating in RightTrack. After a 90-day review period you can qualify for a good driving discount that lasts throughout the life of your policy.
Safeco offers several auto insurance discounts:
The level of auto insurance complaints against Safeco is higher than other large insurers. Still, Safeco complaints were near the industry average, according to the most recent data from the National Association of Insurance Commissioners (NAIC).
The NAIC’s Complaint Index is calculated by dividing a company’s share of complaints by its share of premiums.
Safeco scored below average and was in the bottom five for customer satisfaction in the three regions where it was evaluated in J.D. Power’s 2021 U.S. Auto Insurance Study. The study ranks auto insurance companies by region on customer satisfaction by surveying customers. (Note that USAA earned the highest score in all three regions but wasn’t ranked due to its limited availability to those with military affiliations.)
Here is how Safeco compared to the regional average and competitors in the three areas where its was evaluated (scores are out of 1,000):
In J.D. Power’s 2021 Auto Claims Satisfaction Study, Safeco (871) was about 10 points below the industry average (880). It placed 12th in a field of 18.
The Hartford (905), Erie (901), Auto Club of Southern California Insurance Group (897), Amica (895) and Farmers (893) were the top five, respectively.
In addition to auto insurance, Safeco offers coverage for:
Safeco was founded in 1923 in Seattle as the General Insurance Co. of America and was nicknamed The General. Eventually, the company adopted the Safeco name (standing for Selective Auto and Fire Insurance Co. of America) and abandoned The General nickname. Liberty Mutual purchased Safeco in 2008.
Safeco, in partnership with its parent company Liberty Mutual, donates up to $10,000 to qualifying non-profit groups through its annual Make More Happen awards campaign.
Agents share stories about non-profit community groups they champion, and if the story receives 500 social media shares and/or comments, the entity receives a donation.
With so many choices for car insurance companies, it can be hard to know where to start to find the right car insurance. We’ve evaluated insurers to find the best car insurance companies, so you don’t have to.


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