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Erie Auto Insurance Review 2022 – Investopedia

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Erie Insurance
Our Take 
An Erie auto insurance policy is excellent for extras that can save you money, like waived deductibles and its Auto Rate Lock, but if you live outside of its limited coverage area, you’ll need to look for another option. 
Multiple support options
Several bonus services
Straightforward website
Limited service area
No mobile app
No online claims
Erie Insurance
Erie Insurance is long-established within the insurance industry, having been established in 1925. It offers all of the standard types of auto insurance coverage, but a standout feature is the number of additional perks available for your policy. With great customer satisfaction and financial scores, it lacks some of the chat and mobile tools of other companies, but there is still 24/7 support when you need it. 
Founded in 1925, Erie Insurance was created by Henry Orth Hirt and Oliver Grover Crawford, who were employees at the Pennsylvania Indemnity Exchange (PIE). Unhappy with their employee conditions, the pair decided instead to create their own company with just $31,000 to get them started. Today, Erie is a FORTUNE® 500 company that is home to more than 20 field offices and over 13,000 independent Erie agents with 6 million policies in force.
Erie services the District of Columbia and 12 states, including:

A local agent is available to help in its current markets. 
Some programs and discounts are not available in all states.
Erie offers a wide selection of products beyond auto insurance. There is standard car insurance but also motorcycles, snowmobiles, RVs, and ATVs. 
Several types of car insurance coverage are available. 
The comprehensive coverage in your policy provides financial support when your car experiences non-collision damages. This includes natural events like fire, theft, and vandalism.
Erie’s comprehensive coverage also includes windshield and glass repair, with at-home service available for most glass damage. There are additional incentives like a waived deductible when you opt to repair windshield damages instead of replacing it. Up to $75 is also included for locksmith services when you lock yourself out of your car.
Your policy’s collision coverage offers support for collision-related damages when you are in a collision with another vehicle or object.
Bodily injury liability coverage provides reimbursement for various damages when you are found at fault for an accident. This includes things like medical expenses and lost wages.
When you are found at fault, you are also responsible for damages to personal property. Property damage liability reimburses damage to one’s vehicle or property. Property damage liability includes coverage of up to $350 for clothing, luggage, and other personal belongings.
Personal injury protection, or PIP, coverage protects the passengers in your vehicle who may be injured due to your accident. 
Uninsured or underinsured motorist coverage protects if you are in an accident with a driver that either does not have enough or any insurance coverage.   
It is required for drivers in some states. 
Erie has pet insurance available to protect your pets. If your pet is in the car during an accident, Erie offers up to $500 per pet or $1,000 total toward vet treatment expenses. 
Erie’s Auto Plus program features several exclusive upgrades to improve your car insurance coverage.
Erie Auto Plus costs no more than $35 each year.
Erie Rate Lock is an option you can choose for your Erie car insurance policy. This helps you avoid higher rates or additional penalties when you have a minor accident. Erie will not penalize you when you file a small claim for a fender bender or other minor damages. There is First Accident Forgiveness, plus the Safe Driver Discount, which offers additional savings when you are claims-free for five years. 
Erie RateProtect is provided by Erie Insurance Company of New York.
You will likely need car insurance if you drive for Uber, Lyft, or another ridesharing service. Erie has rideshare insurance available that you can add to your policy. Restrictions may apply to some states.
Anything can happen out on the open road, so Erie’s roadside assistance offers additional protection in case you need help on the road, such as a tow or help with a flat tire. Limitations apply to North Carolina and Virginia policyholders. 
New Car Protection skips the normal depreciation that reduces the value of your vehicle over time. Should your car become totaled, this coverage will ensure that you receive true replacement value. Both comprehensive and collision coverage must be included with your policy, and qualifying vehicles must be less than two years old.
You can add Erie’s motorcycle insurance to your auto insurance policy if you also have a motorcycle. In addition to coverage for your motorcycle, coverage includes up to $3,000 toward gear, safety riding apparel, and accessories. Coverage is not available in all states.
You can choose from six different classes for your rental car, with insurance coverage automatically included when you rent or borrow a vehicle. 
To get started, you can receive a free estimate via Erie’s online quote tool. 
Erie Insurance offers several ways for drivers to save on car insurance. 

Erie Insurance offers eight car insurance discounts to help you save.
As teen and young drivers grow older, rates tend to decrease each year without traffic violations or incidents, with rates further decreasing by age 24.  
Erie Insurance accepts auto insurance payments via phone or mail, and there is also a convenient online Payment Center.  
Payments may be made using several different schedules, with your choice of annual, quarterly, monthly, or 9-month payments. Erie accepts payments via a checking or savings account, debit card, Visa, MasterCard, Discover, or American Express. There may be some restrictions for credit card payments based on your payment plans. 
Automatic payments are an option, as well. You can use your checking or savings account to set up automatic payments for auto, home, boat, and personal catastrophe liability policies. With Erie’s Account Billing feature, you can bundle multiple Erie insurance policies on a single billing statement to simplify your monthly payments.
A company’s loss ratio is a good indicator of how fairly it prices its insurance products. 
Erie Insurance has a loss ratio of about 64.98% according to the NAIC, which is lower than other companies, like USAA and Allstate.  
Erie offers 24/7 phone, and online claims support through its Support Center, plus access to a local agent. Erie offers separate departments to assist with various issues, such as windshield and auto glass claims, roadside assistance, and workers’ compensation claims. Meanwhile, Erie’s Customer Care can help with questions involving billing, payments, and policy details.  
There are several ways to contact Erie for support.
Erie boasts high customer satisfaction with over 90% customer retention from one year to the next. In J.D. Power’s 2021 U.S. Auto Insurance Study, Erie Insurance is the highest-rated in the North Central region, giving Erie Insurance a score of 857/1000. It is second-highest within the Mid-Atlantic and Southeast regions. In J.D. Power’s 2021 U.S. Insurance Shopping Study, Erie receives a score of 882/1000, the third-highest score among midsize insurers.
Also important is the AM Best rating, which rates companies based on financial strength. Erie’s parent group, Erie Insurance Exchange, earns an A+ (Superior) score, signifying strong financial health and reliable claims processing. 
Erie’s customer satisfaction scores have been decreasing over the last few years, according to the National Association of Insurance Commissioners (NAIC). The NAIC tracks the number of customer complaints a company receives each year. While the average industry score is 1.00, Erie sat just below that at 0.93 in 2021. 
Erie’s online resources allow for easy claims tracking. There are also professional recommendations for your repairs, along with contact information for specific claims support. However, no online chat is available.
At an average premium of $1,082 per year, it is one of the more affordable insurance companies for car insurance. Overall, Erie Insurance rates better than some of the best car insurance companies. However, it still has some work to top other companies like USAA and New Jersey Manufacturers Group. 
Erie Insurance can be a great choice when you want multi-faceted car insurance that pays attention to the extras, like pet insurance and locksmith services. Its NAIC customer complaint index is about average, but it still holds strong scores from J.D. Power and AM Best for financial strength and customer satisfaction. However, it is not an option for everyone, with a service area limited to just 12 states and the District of Columbia.
Investopedia is committed to providing readers with unbiased, comprehensive reviews of auto insurance companies. All of our reviews are based on extensive research and analysis of each company’s coverage, customer service, pricing, years in business, accreditation, and more. To rate providers, we developed an auto insurance review methodology that compares the auto insurance coverage types, additional features, discounts, account management, and other features.
NAIC. "2021 Top 25 Groups and Companies by Countrywide Premiums."
J.D. Power. “J.D. Power’s 2021 U.S. Auto Insurance Study.”
J.D. Power. “J.D. Power 2021 U.S. Insurance Shopping Study.”
AM Best. "AM Best Affirms Credit Ratings of Members of Erie Insurance Group and Erie Family Life Insurance Company."
NAIC. "Erie Ins Co. National Complaint Index Report."


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